What is "conflict resolution" in HR?

Conflict resolution in HR involves addressing and settling disagreements or disputes that arise between employees and management or among employees themselves. This process seeks to facilitate a constructive dialogue to identify the root causes of the conflict, explore potential solutions, and guide the parties toward a mutually acceptable resolution. The aim is to restore a harmonious working environment, improve relationships, and enhance overall productivity within the organization.

Establishing workplace policies and procedures, while important for organizational structure and governance, does not specifically address interpersonal conflicts or dispute resolution. Enhancing teamwork among employees focuses more on collaboration and may not directly tackle conflicts that have already arisen. Conducting employee interviews pertains to gathering information or assessing employee performance but does not inherently involve conflict resolution. Thus, the emphasis on resolving disputes is what clearly defines the essence of conflict resolution in HR, making it the correct choice.