What does "grievance procedure" mean in the workplace?

The term "grievance procedure" refers specifically to a formal process that provides employees with a structured way to raise complaints or concerns regarding workplace issues. This process typically outlines the steps an employee must follow to submit a grievance, how the grievance will be investigated, and what outcomes or resolutions are possible.

Having a grievance procedure in place is crucial for maintaining a fair and just workplace. It helps ensure that employees feel heard and have a pathway to seek resolution for their issues, which can range from interpersonal conflicts to violations of workplace policies. By addressing grievances systematically, organizations can identify patterns of issues and implement changes to improve overall working conditions.

The other options describe various aspects of workplace management but do not define what a grievance procedure specifically entails. Improving employee engagement, assessing training effectiveness, and strategizing employee retention are all valuable components of organizational management but do not directly relate to the formal mechanisms for handling employee complaints.